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FAQs
Need a question answered or are looking for guidance? The quickest way to get an answer is to check out the FAQs below.
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If you still require assistance from a customer care team member, then fill out the online form.
Just the amount you have to pay in postage. Remember it is your responsibility to ensure the correct postage method is selected as we aren't liable for any charges.
Are there any additional costs
Just the amount you have to pay in postage. Remember it is your responsibility to ensure the correct postage method is selected as we aren't liable for any charges.
Just the amount you have to pay in postage. Remember it is your responsibility to ensure the correct postage method is selected as we aren't liable for any charges.
How do I take a sample of hair
There are several ways to take a sample and this all depends on the breed of your pet and what is easiest for you. Take a sample of (at least) 5-6 hairs, regardless of their length. If possible, use hair from your pet’s brush or comb, as this will include the root bulb. If your pet doesn’t shed hair, a small cut sample is fine. Do not pluck hair from your pet, as this can be painful.
How much hair do I need
At least 5-6 hairs. A good tip is to collect the sample after grooming!
What if I'm not happy
We aspire for 100% customer satisfaction. If you are not happy then please contact us using our online form.
What if the fur is treated
This won't affect the results.
How long will it take
Your pets results should be with you within two weeks of postage. But this may be subject to delays out of our control! Tip: check your junk folder just in case!
My Pet has short hair
The hair sample does not have to be long. And it can be from any part of your pet.
Where are our labs based
Our laboratory is based in the UK and use state-of-the-art equipment to provide you with reliable and comprehensive results.
Testing any pet can give you a better idea of what to feed them and how their environment can affect them.
Identifying intolerances early may help prevent future health problems, keeping your pet comfortable, healthy, and happy.
Can I test a healthy pet
Testing any pet can give you a better idea of what to feed them and how their environment can affect them. Identifying intolerances early may help prevent future health problems, keeping your pet comfortable, healthy, and happy.
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