At Test My Paws, we strive to provide our customers with high-quality services and accurate results. However, if you are not satisfied with our services, we offer a refund policy that allows you to request a refund within 14 days of your purchase*.

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Food Sensitivity Test Refunds:

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To be eligible for a refund, you must meet the following criteria:

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• You must contact our customer service team at info@testmypaws.com within 14 days of your purchase before sending in your sample.

• You must provide a valid reason for your dissatisfaction with our services.

• You must have followed our instructions for taking the test and provided us with accurate and complete information.

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If you meet these criteria, we will issue a refund to you within 30 days of receiving your request. The refund will be issued to the original payment method used to make the purchase.

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*Please note, we will not refund the Test after completing the full service.

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You have 14 days from the date you receive your item to request a return.

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Please note that we reserve the right to refuse a refund if:

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• If your sample has been processed by our testing facility.

• If you have received your test results and are unhappy with the outcome without following the necessary steps to eliminate the items reported in your results.

• A sample does not reach the testing facility enabling us to complete our responsibility. We will always to try to find a resolution for you in this scenario.

• If you have not followed our instructions for taking the test or have provided us with inaccurate or incomplete information.

• If you request a refund more than 14 days after your purchase.

• If you have purchased our services through a third-party retailer or website. In such cases, you must refer to their refund policy.

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We reserve the right to refuse refunds in cases of suspected fraud, abuse, or violation of our terms of service.

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If you have not received your refund within 14 business days after approval, please contact us at info@testmypaws.com or by filling out our form.

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We appreciate your understanding and cooperation regarding our refund policy.  If you have any questions or concerns, please do not hesitate to contact us at info@testmypaws.com.​​​​​