Welcome to Test My Paws! We provide bio resonance testing services to help our customers identify potential intolerances and sensitivities to food and environmental factors.

 

By using our website, you agree to be bound by these terms together with our Privacy Policy or any other policy referred to in these terms and conditions (“Terms“).

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These Terms may be updated periodically, and any changes will take effect upon their publication on the Website. Each time you order tests, please review the Terms to ensure you understand the conditions that apply at that time.

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Scope of Services

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Our services involve bio resonance testing to identify potential intolerances and sensitivities to food and environmental factors.

 

We do not ship any test kits to customers; all testing is conducted remotely through the submission of a hair sample.

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All orders are subject to availability (we reserve the right to change product availability at any time) and our acceptance of your order.

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Prices, Payment and Refund Policy

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Payment for our services is due at the time of booking. We accept payment via credit card or PayPal. Refunds are not available for completed testing services.

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We reserve the right to change our prices at any time.

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All of our Promotional Offers:

1. Cannot be used in conjunction with any other offer;

2. Are valid for a limited period as specified in the marketing communication on the website, and cannot be used outside of that period.

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We will prosecute anyone using a false name or an invalid credit card to order products from our website.

 

We may cancel any order you place via our website if you breach these terms, fail to provide sufficient information to process your order, or if we suspect any fraudulent activity.

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Delivery

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Upon completing your order from this Website, you will receive a confirmation email detailing your purchase.

 

For digital products, you will receive a link to submit the relevant patient information. You are responsible for the postage costs of sending any samples to our testing centre.

 

Physical products are dispatched within 48 business hours, when possible, via our chosen postal service. Tracking information will be provided if available.

 

We cannot be held liable for damage, loss, or theft of samples that have not been received by us. It is recommended that you send all items via a tracked or signed-for delivery method.

 

The quoted times for dispatch, delivery, processing, and results are approximate and cannot be guaranteed. While we strive to meet our customer satisfaction guarantee and guidelines, we do not accept liability for failing to meet these timelines.

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Results and Recommendations

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Our bio resonance testing provides customers with information about potential intolerances and sensitivities to food and environmental factors. However, we do not provide medical advice or treatment recommendations.

 

Customers are advised to consult with a qualified healthcare professional for any medical concerns. Never ignore professional medical advice or delay seeking it because of something you read on this website.

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We reserve the right to refuse services 12 months after purchase.

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We recommend a 26 week time period between testing. Testing before this period could cause inaccuracies.

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Customers may use our reports for personal, non-commercial purposes only.​

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Our employees are not medically qualified and will not provide medical advice. Any advice given by our team should not be construed as medical advice or a diagnosis.

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Privacy Policy

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We take the privacy of our customers seriously. We collect and process personal data in accordance with applicable data protection laws. For more information about our data processing practices, please see our Privacy Policy.

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Limitation of Liability

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To the extent permitted by law, Test My Paws shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with our services, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses.

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We aim to provide a fast and reliable service, but cannot guarantee uninterrupted or error-free access to the Website and will not be liable for any disruptions, loss, or corruption of material in transit, or when downloaded onto any computer system.

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Force Majeure

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We shall not be liable for any failure or delay in performing our obligations under these terms and conditions if such failure or delay is caused by a Force Majeure Event. A Force Majeure Event refers to any event beyond Test My Paws' reasonable control that could not have been foreseen or, if foreseeable, was unavoidable.

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Such events include, but are not limited to, isolation of our labs, facilities, or critical staff required for testing, restriction of movement of deliveries, or the closure of international borders. In the event of a Force Majeure situation, we will notify you of a revised reschedule and/or refund policy if the situation is likely to impact our business and obligations for over 30 days.

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Third Party Retail Purchases 

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If you purchased your test from a third-party retailer, partner, or any company other than directly through our website, you should contact the retailer for any refund requests. Third-party promotional websites may still offer a money-back guarantee; however, if you did not make the payment directly to us, you must resolve the matter with the business from which you purchased the product.

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Intellectual Property​

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The content on our website pages (including images, designs, logos, photographs, written text, and other materials) is protected by copyright, trademark, or registered trademark, owned by us or our content and technology providers or their respective owners. You are not granted any rights to use such intellectual property without our express written permission.

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You may download content from our website for your personal, non-commercial, and private use only.

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Governing Law

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These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

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If you have any questions or concerns about these terms and conditions or our services, please contact us at info@testmypaws.com.​​​​​​​​​​​​​​​​​​​​